Refund Policy – Solc AI

This Refund Policy explains when and how you can cancel a Solc AI subscription and request a refund. It applies to all purchases of Solc AI Pro, whether made on our website or through a mobile app store.

We want you to be happy with Solc AI. If the app is not right for you, you can cancel at any time, and in the cases described below you can also ask for your money back.

Purchases made on our website are processed by our payment provider, Paddle.com Market Ltd, which acts as the Merchant of Record. This means Paddle handles the payment, invoicing, applicable taxes, and processes refunds on our behalf. Your card or bank statement will show a charge from Paddle.

Purchases made inside the iOS app (via In-App Purchase) are processed by Apple. In that case Apple's refund rules apply and refunds must be requested from Apple — see section 6.

Where a free trial is offered (for example, a 3-day trial on the yearly plan), you will not be charged during the trial period. If you cancel before the trial ends, you pay nothing.

If you do not cancel before the end of the trial, the subscription automatically converts to a paid subscription and the first payment is taken. The trial length and price are always shown clearly at checkout before you confirm your purchase.

For subscriptions purchased on our website, we offer a 30-day money-back guarantee. If you are not satisfied with Solc AI, contact us within 30 days of your payment and we will refund that payment in full — no questions asked.

The guarantee applies to your most recent payment. Refunds are issued to the original payment method and are normally processed by Paddle within 5–10 business days, depending on your bank or card issuer.

If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you have a statutory right to withdraw from a distance contract within 14 days without giving any reason.

Because Solc AI is digital content supplied immediately, you are asked at checkout to consent to immediate performance and to acknowledge that you thereby lose your right of withdrawal once the service has been fully supplied. Nevertheless, our 30-day money-back guarantee in section 4 is more generous than the statutory minimum and applies in addition to your legal rights, which remain unaffected.

If you subscribed inside the iOS app, the payment was taken by Apple and we are not able to issue the refund ourselves. Please request the refund directly from Apple:

• Go to reportaproblem.apple.com and sign in with your Apple ID.
• Select the Solc AI purchase and choose "Request a refund".

You can also manage or cancel an App Store subscription on your iPhone under Settings → your name → Subscriptions.

You can cancel at any time. Cancelling stops future renewals; you keep full access until the end of the period you have already paid for.

• Website subscriptions: use the link in your Paddle receipt email, or contact us at support.solcai@gmail.com and we will cancel it for you.
• App Store subscriptions: iPhone Settings → your name → Subscriptions → Solc AI → Cancel Subscription.

Subscriptions renew automatically at the end of each billing period at the price shown at purchase, unless cancelled beforehand. We do not generally refund unused parts of a billing period after the 30-day guarantee window has passed, but if you were charged unexpectedly — for example, you intended to cancel and did not — contact us and we will look at it fairly and in good faith.

We may decline a refund where:

• the request is made more than 30 days after the payment;
• the account shows evidence of fraud, abuse, or violation of our Terms of Use;
• a refund has already been issued for the same payment;
• the purchase was made through a third-party store, in which case that store's policy applies.

Email us at support.solcai@gmail.com from the address you used at checkout, and include the order or receipt number if you have it. We aim to reply within 2 business days.

For website purchases you may also contact Paddle directly at paddle.net, where you can look up your order and manage your subscription.

We may update this Refund Policy from time to time. The version published on this page at the time of your purchase is the one that applies to that purchase.